Warehouse Worker English Language Course
Comprehensive English language training for warehouse and production workers in Greater Manchester. Learning materials focused on workplace safety, operations, and logistics with roleplay scenarios, professional vocabulary, and instant feedback for warehouse professionals.
Module 1
Starting Work and Basic Interactions
Lesson 1.1: Introducing yourself and meeting the team
Roleplays
Roleplay 1: First day introduction - Team Leader (friendly but busy, showing you around)
Roleplay 2: Meeting your work partner - Colleague (experienced worker, wants to help you settle in)
Roleplay 3: Lunch break conversation - Colleague (chatty, asking about your background)
Roleplay 4: End of shift check-out - Supervisor (checking how your first day went)
Vocabulary
Common Phrases
Nice to meet you - Polite introduction
I'm new here - Explaining your situation
Show us the ropes - Learn the basics
How long you been here? - Duration question
Colloquial Terms
Alright - Hello greeting
Mate - Friendly term for colleague
Proper - Very/really (emphasis)
Sound - Good/reliable person
Technical Terms
Shift pattern - Work schedule rotation
Clocking in - Recording arrival time
Handover - Information transfer between shifts
Induction - New employee training
Lesson 1.2: Understanding your shift and workspace
Roleplays
Roleplay 1: Getting your workspace assignment - Supervisor (explaining your area and responsibilities)
Roleplay 2: Understanding break times - Colleague (explaining unofficial break routines)
Roleplay 3: Finding facilities and equipment - Team Leader (showing you where everything is)
Roleplay 4: End of shift procedures - Supervisor (explaining sign-out process)
Vocabulary
Common Phrases
Where do I...? - Location question
What time do we...? - Schedule question
Is it alright if...? - Permission request
I need to find... - Help request
Colloquial Terms
Bog - Toilet (informal)
Brew - Tea/coffee break
Knock off - Finish work
Pop over - Quick visit
Technical Terms
Bay - Storage area section
Aisle - Corridor between storage
Pick list - Items to collect
Station - Designated work area
Lesson 1.3: Asking for help and clarification
Roleplays
Roleplay 1: Confused about instructions - Team Leader (patient but wants you to understand properly)
Roleplay 2: Need help with equipment - Colleague (experienced, happy to help)
Roleplay 3: Don't understand procedure - Supervisor (wants to ensure safety)
Roleplay 4: Asking about workplace rules - HR Representative (explaining policies clearly)
Vocabulary
Common Phrases
Could you show me? - Request for demonstration
I'm not sure how... - Admitting confusion
What does this mean? - Clarification request
Sorry, could you repeat? - Asking for repetition
Colloquial Terms
Come again? - Please repeat
Lost me there - Don't understand
Right you are - Understood
Fair enough - Acceptable
Technical Terms
Procedure - Step-by-step process
Protocol - Required method
Demonstration - Showing how to do
Clarification - Making something clear
Lesson 1.4: Basic workplace conversations
Roleplays
Roleplay 1: Small talk during work - Colleague (friendly, making conversation while working)
Roleplay 2: Discussing weekend plans - Team member (chatty, building relationships)
Roleplay 3: Talking about local area - Local colleague (sharing knowledge about Rochdale)
Roleplay 4: Discussing work conditions - Colleague (comparing experiences)
Vocabulary
Common Phrases
How's your day going? - Checking wellbeing
Busy day today! - Commenting on workload
You getting on alright? - Checking progress
See you tomorrow then - End of day farewell
Colloquial Terms
Nowt - Nothing
Reyt good - Really good
Our kid - My sibling/friend
Gradely - Excellent (local dialect)
Technical Terms
Throughput - Amount processed
Workload - Amount of work assigned
Productivity - Work efficiency
Target - Goal to achieve
Module 2
Daily Operations and Equipment
Lesson 2.1: Operating warehouse equipment safely
Roleplays
Roleplay 1: Learning forklift safety - Trainer (experienced, emphasising safety rules)
Roleplay 2: Using scanning equipment - Colleague (showing you the system)
Roleplay 3: Operating conveyor controls - Supervisor (ensuring you understand procedures)
Roleplay 4: Reporting equipment malfunction - Maintenance (needs clear information)
Vocabulary
Common Phrases
Safety first, always - Priority reminder
Check before you start - Pre-operation procedure
Stop if unsure - Safety instruction
Report straight away - Immediate action
Colloquial Terms
Give it some welly - Apply more force
Bob's your uncle - It's done
Dodgy - Unreliable/broken
Sorted - Fixed/arranged
Technical Terms
Forklift - Lifting vehicle
Scanner - Barcode reader
Conveyor - Moving belt system
Malfunction - Equipment failure
Lesson 2.2: Understanding work orders and tasks
Roleplays
Roleplay 1: Receiving daily assignments - Team Leader (explaining priorities for the day)
Roleplay 2: Clarifying order details - Supervisor (helping you understand requirements)
Roleplay 3: Reporting task completion - Manager (checking progress and quality)
Roleplay 4: Asking about urgent orders - Colleague (explaining rush job procedures)
Vocabulary
Common Phrases
What's the priority today? - Asking about urgency
How many do we need? - Quantity question
By when exactly? - Deadline enquiry
All done here - Task completion
Colloquial Terms
Rush job - Urgent order
Bang on - Exactly right
Job's a good'un - Well done
Crack on - Get started
Technical Terms
Work order - Job instruction document
Priority - Importance level
Deadline - Completion time required
Assignment - Allocated task
Lesson 2.3: Reporting equipment problems
Roleplays
Roleplay 1: Scanner not working properly - IT Support (needs specific error details)
Roleplay 2: Forklift making strange noise - Maintenance (concerned about safety)
Roleplay 3: Conveyor belt stopped - Team Leader (needs to know cause and impact)
Roleplay 4: Computer system error - Supervisor (wants to understand problem scope)
Vocabulary
Common Phrases
It's not working properly - Problem description
Started about ten minutes ago - Timing information
Making a funny noise - Sound problem
Won't start up - Failure to operate
Colloquial Terms
Playing up - Not working properly
Packed up - Completely broken
On the blink - Malfunctioning
Kaput - Completely broken
Technical Terms
Malfunction - Equipment failure
Error message - System warning
Diagnostic - Problem identification
Maintenance - Equipment repair
Lesson 2.4: Following production schedules
Roleplays
Roleplay 1: Understanding daily targets - Production Manager (explaining output goals)
Roleplay 2: Dealing with schedule changes - Team Leader (informing about priority shifts)
Roleplay 3: Coordinating with other shifts - Night Shift Worker (sharing production status)
Roleplay 4: Reporting behind schedule - Supervisor (discussing solutions)
Vocabulary
Common Phrases
We're running behind - Schedule delay
Need to pick up pace - Speed increase required
Right on target - Meeting goals
Bit ahead of schedule - Doing well
Colloquial Terms
Flat out - Working at maximum speed
Full pelt - Very fast
Steady on - Slow down
Easy does it - Take your time
Technical Terms
Production schedule - Manufacturing timetable
Target - Goal to achieve
Output - Amount produced
Efficiency - Productivity level
Module 3
Health and Safety Communications
Lesson 3.1: Personal protective equipment discussions
Roleplays
Roleplay 1: Getting PPE fitted - Safety Officer (ensuring proper fit and usage)
Roleplay 2: Reporting damaged equipment - Supervisor (concerned about safety compliance)
Roleplay 3: Explaining PPE to new worker - Colleague (sharing practical experience)
Roleplay 4: PPE inspection check - Health & Safety Inspector (official compliance check)
Vocabulary
Common Phrases
Must wear at all times - Mandatory requirement
Doesn't fit properly - Size problem
Need a replacement - Equipment renewal
Safety regulations require - Legal obligation
Colloquial Terms
Kit - Equipment/gear
Gear - Safety equipment
Hard hat - Protective helmet
Hi-vis - High visibility clothing
Technical Terms
PPE - Personal Protective Equipment
Compliance - Following regulations
Inspection - Safety check
Regulation - Official rule
Lesson 3.2: Reporting hazards and near misses
Roleplays
Roleplay 1: Spotting wet floor hazard - Safety Representative (taking immediate action)
Roleplay 2: Near miss with forklift - Manager (investigating incident details)
Roleplay 3: Blocked fire exit - Supervisor (addressing emergency access)
Roleplay 4: Reporting unsafe behaviour - Team Leader (handling sensitive situation)
Vocabulary
Common Phrases
Could have been nasty - Potential serious injury
Nearly had an accident - Close call
Someone could get hurt - Safety warning
Needs sorting straight away - Urgent action required
Colloquial Terms
Close shave - Near accident
Bit dicey - Dangerous situation
Asking for trouble - Creating risk
Touch and go - Nearly happened
Technical Terms
Hazard - Danger/risk
Near miss - Almost accident
Risk assessment - Danger evaluation
Incident report - Official documentation
Lesson 3.3: Understanding safety briefings
Roleplays
Roleplay 1: Weekly safety meeting - Safety Manager (presenting new procedures)
Roleplay 2: Fire drill instructions - Fire Warden (explaining evacuation routes)
Roleplay 3: New equipment safety training - Trainer (demonstrating safe operation)
Roleplay 4: Accident prevention discussion - Team Leader (reviewing recent incidents)
Vocabulary
Common Phrases
Pay close attention - Listen carefully
Any questions so far? - Checking understanding
This is really important - Emphasising significance
Make sure you remember - Retention instruction
Colloquial Terms
Take note - Pay attention
Got that? - Do you understand?
Crystal clear - Very obvious
No messing about - Be serious
Technical Terms
Briefing - Information session
Procedure - Step-by-step process
Protocol - Required method
Training - Skill development
Lesson 3.4: Emergency evacuation procedures
Roleplays
Roleplay 1: Fire alarm activation - Fire Warden (directing evacuation calmly)
Roleplay 2: Chemical spill emergency - Emergency Coordinator (managing incident response)
Roleplay 3: Medical emergency assistance - First Aider (providing immediate help)
Roleplay 4: Bomb threat evacuation - Security Manager (handling serious emergency)
Vocabulary
Common Phrases
Leave everything and go - Immediate evacuation
Walk, don't run - Controlled movement
Assembly point is... - Meeting location
Wait for all clear - Stay until safe
Colloquial Terms
Leg it - Leave quickly
Scarper - Run away
All clear - Safe to return
False alarm - No real emergency
Technical Terms
Evacuation - Emergency exit
Assembly point - Meeting location
Emergency services - Fire/police/ambulance
All clear - Safe signal
Module 4
Quality Control and Problem Reporting
Lesson 4.1: Checking product quality standards
Roleplays
Roleplay 1: Learning quality criteria - Quality Controller (explaining standards)
Roleplay 2: Identifying defective items - Supervisor (showing what to look for)
Roleplay 3: Using quality checklist - Colleague (sharing inspection process)
Roleplay 4: Random quality audit - Quality Inspector (checking your work)
Vocabulary
Common Phrases
Looks a bit off - Something seems wrong
Up to standard - Meets requirements
Not quite right - Below quality
Perfect condition - Excellent quality
Colloquial Terms
Dodgy looking - Poor quality
Spot on - Exactly right
Rough round edges - Poor finish
Good as new - Perfect condition
Technical Terms
Quality standard - Required specification
Defective - Below acceptable quality
Inspection - Quality check
Specification - Required features
Lesson 4.2: Reporting defects and issues
Roleplays
Roleplay 1: Finding damaged products - Team Leader (needs defect details)
Roleplay 2: Reporting production fault - Quality Manager (investigating root cause)
Roleplay 3: Batch quality problem - Supervisor (assessing impact scope)
Roleplay 4: Customer complaint investigation - Customer Service (gathering information)
Vocabulary
Common Phrases
Found a problem with... - Issue identification
Whole batch looks wrong - Widespread problem
Started happening this morning - Timing information
Might affect other orders - Impact warning
Colloquial Terms
Duff batch - Poor quality group
Bit iffy - Questionable quality
Gone wrong somewhere - Process error
Right mess - Bad situation
Technical Terms
Defect - Quality fault
Batch - Production group
Root cause - Original problem source
Quality issue - Standard problem
Lesson 4.3: Understanding rejection procedures
Roleplays
Roleplay 1: Learning rejection process - Quality Supervisor (explaining procedures)
Roleplay 2: Handling rejected goods - Warehouse Manager (deciding next steps)
Roleplay 3: Supplier quality meeting - Purchasing Manager (discussing standards)
Roleplay 4: Customer return processing - Returns Handler (managing rejected items)
Vocabulary
Common Phrases
Can't accept this quality - Rejection decision
Needs to go back - Return required
Not good enough - Below standard
Put it in rejects - Segregate items
Colloquial Terms
No good - Unacceptable
Back it goes - Return item
Waste of time - Poor quality
Right state - Bad condition
Technical Terms
Rejection - Quality refusal
Non-conforming - Below standard
Quarantine - Isolated storage
Rework - Quality improvement
Lesson 4.4: Working with quality inspectors
Roleplays
Roleplay 1: Inspector audit visit - External Auditor (conducting formal inspection)
Roleplay 2: Internal quality check - Internal Inspector (routine quality review)
Roleplay 3: Explaining quality processes - New Inspector (learning your procedures)
Roleplay 4: Discussing quality improvements - Quality Manager (seeking suggestions)
Vocabulary
Common Phrases
Here's how we do it - Process explanation
Always check for... - Quality criteria
We follow this procedure - Standard method
Any suggestions for improvement? - Seeking feedback
Colloquial Terms
By the book - Following rules exactly
Tick all boxes - Meet all requirements
Up to scratch - Good enough standard
Passed with flying colours - Excellent result
Technical Terms
Audit - Official inspection
Compliance - Following standards
Documentation - Written records
Certification - Official approval
Module 5
Working with Colleagues and Supervisors
Lesson 5.1: Communicating with team leaders
Roleplays
Roleplay 1: Daily progress update - Team Leader (checking work completion)
Roleplay 2: Requesting additional resources - Supervisor (considering resource allocation)
Roleplay 3: Discussing work priorities - Team Leader (managing competing demands)
Roleplay 4: Performance feedback meeting - Manager (discussing work quality)
Vocabulary
Common Phrases
How are we doing? - Progress enquiry
Need a bit more help - Resource request
Which one's more urgent? - Priority question
Happy to take feedback - Open to improvement
Colloquial Terms
Boss - Supervisor/manager
Gaffer - Team leader
Run it past - Get approval from
Give us a hand - Help request
Technical Terms
Progress - Work advancement
Resources - Tools/people needed
Priority - Importance order
Feedback - Performance comments
Lesson 5.2: Coordinating with other departments
Roleplays
Roleplay 1: Coordinating with dispatch team - Dispatch Supervisor (planning deliveries)
Roleplay 2: Working with maintenance - Maintenance Supervisor (scheduling repairs)
Roleplay 3: Liaising with office staff - Administrator (sharing information)
Roleplay 4: Collaborating with quality team - Quality Coordinator (ensuring standards)
Vocabulary
Common Phrases
Need to coordinate with... - Collaboration requirement
When would suit you? - Timing enquiry
Keep each other updated - Information sharing
Work together on this - Joint effort
Colloquial Terms
Touch base - Brief meeting
Keep in loop - Share information
Sort it between us - Mutual arrangement
Work hand in hand - Close cooperation
Technical Terms
Coordination - Working together
Collaboration - Joint effort
Liaison - Communication link
Interface - Connection point
Lesson 5.3: Giving and receiving feedback
Roleplays
Roleplay 1: Receiving constructive criticism - Manager (helping you improve)
Roleplay 2: Suggesting process improvement - Supervisor (open to ideas)
Roleplay 3: Peer feedback discussion - Colleague (sharing observations)
Roleplay 4: Praising good work - Team Member (recognising achievement)
Vocabulary
Common Phrases
Could try doing it... - Suggestion for improvement
That worked really well - Positive feedback
Thanks for pointing out - Accepting feedback
What do you think about...? - Seeking opinion
Colloquial Terms
Fair point - Good observation
Spot on advice - Excellent suggestion
Take it on board - Accept feedback
Bang on target - Exactly right
Technical Terms
Constructive - Helpful criticism
Improvement - Making better
Suggestion - Idea for change
Recognition - Acknowledging good work
Lesson 5.4: Participating in team meetings
Roleplays
Roleplay 1: Weekly team briefing - Team Leader (sharing weekly updates)
Roleplay 2: Safety committee meeting - Safety Representative (discussing safety issues)
Roleplay 3: Process improvement discussion - Manager (gathering improvement ideas)
Roleplay 4: Shift handover meeting - Shift Supervisor (transferring information)
Vocabulary
Common Phrases
I'd like to add... - Contributing to discussion
Good point about... - Agreeing with comment
Question about that... - Seeking clarification
From my experience... - Sharing knowledge
Colloquial Terms
Chip in - Contribute comment
Have a say - Express opinion
Put in twopence worth - Share opinion
Hear hear - Strong agreement
Technical Terms
Agenda - Meeting topics
Minutes - Meeting record
Action point - Task to complete
Discussion - Group conversation
Module 6
Inventory and Documentation
Lesson 6.1: Stock counting and recording
Roleplays
Roleplay 1: Learning stock count procedure - Inventory Supervisor (explaining counting methods)
Roleplay 2: Reporting count discrepancies - Warehouse Manager (investigating differences)
Roleplay 3: Using counting equipment - Colleague (showing scanner techniques)
Roleplay 4: Annual inventory audit - External Auditor (verifying stock levels)
Vocabulary
Common Phrases
Count doesn't match records - Discrepancy found
Need to recount this - Verification required
Numbers look right - Accurate count
Missing a few items - Stock shortage
Colloquial Terms
Tally up - Calculate total
Spot check - Random verification
Short a few - Missing items
Bang on - Exactly correct
Technical Terms
Inventory - Stock count
Discrepancy - Difference in numbers
Audit - Official verification
Stock level - Amount in storage
Lesson 6.2: Understanding delivery notes
Roleplays
Roleplay 1: Checking delivery paperwork - Delivery Driver (confirming order details)
Roleplay 2: Finding missing items - Supervisor (investigating delivery shortage)
Roleplay 3: Reporting damaged goods - Receiving Clerk (documenting condition)
Roleplay 4: Processing returns documentation - Returns Coordinator (handling paperwork)
Vocabulary
Common Phrases
According to the note... - Document reference
Everything looks correct - Paperwork matches
Something's not right here - Discrepancy identified
Need to check this - Verification required
Colloquial Terms
Paperwork - Documents/forms
Add up - Make sense
Spot the difference - Find discrepancy
By rights - According to rules
Technical Terms
Delivery note - Transport document
Documentation - Written records
Consignment - Delivery shipment
Receipt - Confirmation document
Lesson 6.3: Using warehouse management systems
Roleplays
Roleplay 1: System training session - IT Trainer (teaching system navigation)
Roleplay 2: Reporting system error - IT Support (troubleshooting technical issues)
Roleplay 3: Processing stock movement - System Administrator (recording transactions)
Roleplay 4: Generating system reports - Data Analyst (creating inventory reports)
Vocabulary
Common Phrases
How do I access...? - System navigation
System's running slow today - Performance issue
Can't find that option - Interface problem
Need to log this - Record information
Colloquial Terms
Log in - System access
Glitch - Technical problem
Crash - System failure
User friendly - Easy to use
Technical Terms
WMS - Warehouse Management System
Database - Information storage
Interface - System interaction
Transaction - Record of movement
Lesson 6.4: Reporting discrepancies
Roleplays
Roleplay 1: Stock count variance - Inventory Manager (investigating counting differences)
Roleplay 2: System vs physical mismatch - IT Manager (resolving data conflicts)
Roleplay 3: Delivery shortage report - Logistics Coordinator (tracking missing items)
Roleplay 4: Damage assessment report - Insurance Assessor (documenting losses)
Vocabulary
Common Phrases
Numbers don't add up - Mathematical error
Found a difference - Discrepancy identified
Need to investigate - Further checking required
Report shows variance - Documented difference
Colloquial Terms
Something's up - Problem identified
Doesn't stack up - Inconsistent
Gone walkabout - Missing items
Sort this mess - Resolve problem
Technical Terms
Variance - Difference between expected
Discrepancy - Inconsistency in records
Investigation - Detailed examination
Reconciliation - Matching records
Module 7
Handling Deliveries and Logistics
Lesson 7.1: Receiving and checking deliveries
Roleplays
Roleplay 1: Large delivery arrival - Delivery Driver (coordinating unloading)
Roleplay 2: Checking delivery condition - Goods Inward Clerk (inspecting for damage)
Roleplay 3: Incomplete delivery issue - Transport Manager (resolving missing items)
Roleplay 4: Urgent delivery processing - Supervisor (prioritising critical stock)
Vocabulary
Common Phrases
Let's check this off - Verify items
Looks a bit damaged - Condition assessment
Everything seems fine - Quality approval
Need your signature here - Confirmation required
Colloquial Terms
Chuck it over - Pass/throw item
Load of rubbish - Poor quality goods
Right as rain - Perfect condition
Job lot - Complete batch
Technical Terms
Goods inward - Receiving department
Consignment - Delivery shipment
POD - Proof of Delivery
Inspection - Quality check
Lesson 7.2: Preparing orders for dispatch
Roleplays
Roleplay 1: Picking customer order - Order Picker (selecting correct items)
Roleplay 2: Packing for shipment - Packing Supervisor (ensuring safe transport)
Roleplay 3: Loading delivery truck - Loading Coordinator (maximising space efficiency)
Roleplay 4: Last-minute order change - Customer Service (modifying dispatch)
Vocabulary
Common Phrases
Ready for dispatch - Prepared for shipping
Pack it carefully - Handle with care
Load's nearly full - Space almost used
Change of plan - Modified requirements
Colloquial Terms
All set - Ready to go
Jam packed - Completely full
Quick turnround - Fast processing
Good to go - Ready for dispatch
Technical Terms
Pick list - Items to collect
Dispatch - Sending out goods
Packing slip - Contents list
Loading bay - Truck parking area
Lesson 7.3: Communicating with drivers
Roleplays
Roleplay 1: Driver arrival check-in - Security Guard (registering vehicle entry)
Roleplay 2: Delivery instructions - Logistics Coordinator (explaining route requirements)
Roleplay 3: Loading time coordination - Transport Supervisor (scheduling dock time)
Roleplay 4: Special handling requirements - Driver (discussing fragile goods)
Vocabulary
Common Phrases
Where do you need to go? - Destination enquiry
How long will this take? - Time estimation
Mind how you handle that - Care instruction
All sorted for you - Task completed
Colloquial Terms
On your way then - Ready to leave
Safe journey - Travel well wishes
See you next time - Future meeting
Cheers mate - Thanks/goodbye
Technical Terms
Manifest - Cargo list
Route - Journey plan
Delivery window - Time allowance
Documentation - Transport papers
Lesson 7.4: Managing loading and unloading
Roleplays
Roleplay 1: Coordinating dock schedule - Dock Supervisor (organising vehicle times)
Roleplay 2: Heavy lifting safety - Health & Safety Officer (ensuring safe practices)
Roleplay 3: Equipment breakdown during loading - Maintenance Engineer (resolving technical issues)
Roleplay 4: Rush delivery coordination - Operations Manager (prioritising urgent shipment)
Vocabulary
Common Phrases
Need all hands on deck - Everyone help required
Take your time - Don't rush
Watch your back - Lifting safety
Nearly there now - Almost finished
Colloquial Terms
Heavy going - Difficult work
Lend a hand - Help out
Shift it quick - Move fast
Done and dusted - Completely finished
Technical Terms
Loading dock - Vehicle parking bay
Tail lift - Truck lifting platform
Pallet truck - Moving equipment
Handling - Moving goods
Module 8
Emergency Procedures and Incident Reporting
Lesson 8.1: Recognising emergency situations
Roleplays
Roleplay 1: Fire detection and alarm - Fire Warden (coordinating immediate response)
Roleplay 2: Chemical spill identification - Safety Officer (assessing hazard level)
Roleplay 3: Medical emergency response - First Aider (providing immediate assistance)
Roleplay 4: Security threat assessment - Security Manager (evaluating risk level)
Vocabulary
Common Phrases
Something's not right here - Problem identification
Call for help immediately - Emergency action
Everyone stay calm - Reassurance instruction
Get out of the way - Safety direction
Colloquial Terms
Smell fishy - Something suspicious
Leg it quick - Leave immediately
Call the cavalry - Get help
Bit hairy - Dangerous situation
Technical Terms
Emergency - Crisis situation
Evacuation - Emergency exit
First aid - Medical assistance
Hazmat - Hazardous materials
Lesson 8.2: Reporting accidents and injuries
Roleplays
Roleplay 1: Workplace injury report - First Aider (assessing injury severity)
Roleplay 2: Accident investigation - Safety Manager (gathering incident details)
Roleplay 3: Near miss documentation - Health & Safety Officer (recording close calls)
Roleplay 4: Insurance claim report - Insurance Assessor (documenting damage/injury)
Vocabulary
Common Phrases
Someone's been hurt - Injury report
Happened about five minutes ago - Timing information
Slipped on wet floor - Accident cause
Needs medical attention - Care requirement
Colloquial Terms
Took a tumble - Had a fall
Bit of a knock - Minor injury
Shaken up - Emotionally affected
Walking wounded - Minor injury
Technical Terms
Incident - Accident event
Injury - Physical harm
Investigation - Detailed inquiry
Documentation - Written record
Lesson 8.3: Following emergency procedures
Roleplays
Roleplay 1: Fire evacuation drill - Emergency Coordinator (directing safe exit)
Roleplay 2: Lockdown procedure - Security Officer (securing building)
Roleplay 3: Chemical emergency response - Emergency Services (professional response)
Roleplay 4: Bomb threat procedure - Police Officer (handling serious threat)
Vocabulary
Common Phrases
Follow emergency procedures - Standard protocol
Evacuate the building - Leave immediately
Wait for all clear - Stay until safe
Emergency services en route - Help coming
Colloquial Terms
Drill time - Practice emergency
Real deal - Actual emergency
All hands - Everyone involved
Stand down - Return to normal
Technical Terms
Procedure - Step-by-step process
Protocol - Required method
Lockdown - Security restriction
All clear - Safe signal
Lesson 8.4: Completing incident reports
Roleplays
Roleplay 1: Accident report form - HR Officer (recording incident details)
Roleplay 2: Witness statement taking - Safety Investigator (gathering evidence)
Roleplay 3: Equipment damage report - Maintenance Manager (assessing repair needs)
Roleplay 4: Insurance claim form - Claims Officer (documenting financial impact)
Vocabulary
Common Phrases
Fill in this form - Complete documentation
What exactly happened? - Detailed enquiry
Sign and date here - Form completion
Keep a copy for yourself - Record retention
Colloquial Terms
Paperwork again - More forms
Dotting i's, crossing t's - Careful completion
Red tape - Bureaucratic process
Cover yourself - Protect interests
Technical Terms
Incident report - Accident documentation
Statement - Witness account
Documentation - Written record
Investigation - Detailed examination
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