"My previous employer told me to build confidence, but they never showed me how. This was the first time I encountered something like that. I was at work when someone asked for a cuppa—my mind went straight to copper, the metal from Nigeria. With Lingly, I learnt it. Now when I hear these things, I know what they mean. It helps because it's the day-to-day English I actually use at work."

"I didn't know what 'brew' was all about. Lingly taught me it. Then I said to Margaret, 'would you care for a brew?' and she understood me. It was long, but it was worth it—I learnt new words, what to say to the residents at the right time, and how to document the activities. Sometimes we complain that it's too long, we don't have time, but it's our own course which has actually impacted me a lot, so I am grateful."

"A staff member became completely addicted. He was messaging me constantly over the weekend because he just wanted to keep learning. The leaderboard really brings that competitive spirit—the competition was tough, and every time someone was trying to do something, another person was over them. I'm glad that staff are actually using what they learned in practical situations. Lingly helps you to know how you can respond."