Care Worker English Language Course

Roleplay 1: Morning greeting and chat - Resident (wants to talk about the weather)

Roleplay 2: Introducing yourself to a new resident - Resident (nervous about moving into care home)

Roleplay 3: Building rapport during tea time - Resident (sharing stories about their family)

Roleplay 1: Describing what you do as a carer - Resident (wants to know about daily routine)

Roleplay 2: Setting boundaries professionally - Family member (asking you to do non-care tasks)

Roleplay 3: Explaining care home policies - Resident (confused about visiting hours)

Roleplay 1: Discussing dietary requirements - Resident (explaining religious food restrictions)

Roleplay 2: Understanding cultural practices - Family member (explaining prayer times and customs)

Roleplay 3: Respecting personal space preferences - Resident (uncomfortable with physical contact)

Roleplay 1: Day shift to night shift handover - Night shift colleague (passing on important information about residents)

Roleplay 2: Updating a senior carer about incident - Senior carer (explaining what happened during shift)

Roleplay 3: Communicating with nursing staff - Nurse (reporting resident's health concerns)

Roleplay 1: Asking permission for washing assistance - Resident (needs help but feels embarrassed)

Roleplay 2: Explaining toilet assistance - Resident (struggling with mobility, needs support)

Roleplay 3: Discussing clothing choices - Resident (wants to maintain independence in dressing)

Roleplay 1: Encouraging eating during lunch - Resident (has poor appetite, not interested in food)

Roleplay 2: Discussing meal preferences - Resident (diabetic with specific dietary needs)

Roleplay 3: Assisting with feeding - Resident (has difficulty swallowing, needs help)

Roleplay 1: Reminding about medication time - Resident (forgets to take tablets, gets confused)

Roleplay 2: Explaining new medication - Resident (worried about side effects)

Roleplay 3: Reporting medication concerns - Nurse (resident refusing to take prescribed drugs)

Roleplay 1: Encouraging participation in group activity - Resident (withdrawn, doesn't want to join games)

Roleplay 2: Leading a group activity - Multiple residents (some enthusiastic, others reluctant)

Roleplay 3: Facilitating meaningful one-to-one time - Resident (enjoys talking about their hobbies)

Roleplay 1: Noticing resident seems unwell - Supervisor (resident more confused than usual, not eating)

Roleplay 2: Taking vital signs - Resident (explaining why you need to check blood pressure)

Roleplay 3: Reporting skin concerns - Nurse (found red mark on resident's back)

Roleplay 1: Responding to a fall - Resident (fallen in bathroom, conscious but shaken)

Roleplay 2: Calling for help during choking - Emergency responder (resident having difficulty breathing)

Roleplay 3: Managing aggressive behaviour - Resident (upset and hitting out during personal care)

Roleplay 1: Giving daily update to visiting daughter - Family member (wants to know how parent is settling in)

Roleplay 2: Explaining care plan changes - Family member (confused about new medication routine)

Roleplay 3: Discussing concerns with family - Family member (worried about loved one's weight loss)

Roleplay 1: Redirecting confused resident - Resident with dementia (thinks they need to go to work)

Roleplay 2: Responding to repetitive questions - Resident with dementia (asks "Where's my family?" repeatedly)

Roleplay 3: Managing evening confusion - Resident with dementia (agitated in the evening, wants to go home)

Roleplay 1: Discussing comfort care - Resident (terminally ill, asking about pain management)

Roleplay 2: Supporting grieving family - Family member (loved one's condition deteriorating)

Roleplay 3: Coordinating with palliative nurse - Palliative nurse (planning comfort care)

Roleplay 1: Supporting anxious resident - Resident (worried about upcoming medical appointment)

Roleplay 2: Recognising depression signs - Resident (withdrawn, not participating in activities)

Roleplay 3: Coordinating with mental health nurse - Mental health professional (discussing resident's wellbeing)

Roleplay 1: Responding to resident complaint - Resident (unhappy with service quality, wants to speak to manager)

Roleplay 2: Handling family criticism - Family member (thinks carer is too rushed, not spending enough time)

Roleplay 3: Discussing service improvements - Manager (addressing concerns about staffing levels)

Roleplay 1: Reporting suspected abuse - Supervisor (noticed unexplained bruising on resident)

Roleplay 2: Discussing financial concerns - Manager (family member taking resident's money inappropriately)

Roleplay 3: Recognising self-neglect - Resident (refusing personal care, declining rapidly)

Roleplay 1: De-escalating angry resident - Resident (shouting about lost belongings, blaming staff)

Roleplay 2: Managing family disagreement - Two family members (arguing about care decisions for their parent)

Roleplay 3: Setting professional limits - Resident (asking you to bring personal items, make private phone calls)

Roleplay 1: Completing daily care notes - Supervisor (reviewing what you've written about resident's day)

Roleplay 2: Updating care plan - Care coordinator (resident's needs have changed, plan needs revision)

Roleplay 3: Incident report writing - Manager (explaining accident in bathroom, what happened and actions taken)

Roleplay 1: Speaking with GP during visit - Doctor (discussing resident's medication changes)

Roleplay 2: Coordinating with physiotherapist - Physiotherapist (planning mobility exercises for resident)

Roleplay 3: Updating district nurse - District nurse (resident's wound needs different dressing)

Roleplay 1: Preparing for CQC inspection - Inspector (asking about care standards and resident safety)

Roleplay 2: Discussing quality improvements - Manager (ways to make care better for residents)

Roleplay 3: Explaining care practices - Supervisor (showing how you follow policies and procedures)

Roleplay 1: Responding to resident collapse - Resident (found unconscious on floor, breathing but unresponsive)

Roleplay 2: Managing choking incident - Resident (having difficulty breathing during meal, panicking)

Roleplay 3: Dealing with allergic reaction - Resident (developing rash and swelling after new medication)

Roleplay 1: Explaining isolation precautions - Resident (has infectious condition, needs to stay in room)

Roleplay 2: Teaching hand hygiene - New colleague (showing proper handwashing technique)

Roleplay 3: Managing outbreak situation - Manager (several residents have flu, implementing control measures)

Roleplay 1: Supporting suicidal resident - Resident (expressing thoughts of self-harm, feeling hopeless)

Roleplay 2: Managing panic attack - Resident (hyperventilating, convinced they're having heart attack)

Roleplay 3: De-escalating psychotic episode - Resident (hearing voices, becoming paranoid and aggressive)

Roleplay 1: Training new carer on first day - New colleague (nervous about starting, needs guidance on basic tasks)

Roleplay 2: Supervising student on placement - Student (enthusiastic but makes mistakes, needs constructive feedback)

Roleplay 3: Leading team meeting discussion - Team colleagues (discussing changes to daily routines and resident care)

Roleplay 1: Supporting colleague with language barriers - International colleague (struggling to understand complex medical terminology)

Roleplay 2: Facilitating multicultural team meeting - Team members (from different cultural backgrounds, some communication misunderstandings)

Roleplay 3: Advocating for resident's cultural needs - Manager (resident's family wants traditional foods and religious observances)

Roleplay 1: Proposing care improvement idea - Manager (suggesting new approach to reduce falls)

Roleplay 2: Leading quality improvement project - Team colleagues (implementing person-centred care activities)

Roleplay 3: Sharing successful practice - Regional colleagues (explaining how your team improved resident satisfaction)