Terms of Use

Lingly Limited

Last Updated: 29 May 2026

1. Introduction and acceptance

Thank you for choosing Lingly (“Lingly”, “we”, “us”, “our”). We provide a language assessment and training platform (the “Service”), accessible via our web application at app.lingly.ai. Our Privacy Policy is incorporated into these Terms by reference and explains how we handle your personal data.

Our Service is provided to business organisations (“Customers”). Individual employees or candidates accessing the Service under a Customer’s account are referred to as “Users”.

By accessing or using the Service, you (as a User or a representative of a Customer) confirm that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of a Customer, you represent that you have authority to bind that organisation. If you do not agree, do not register for, access, or use the Service.

We may update these Terms from time to time. We will make reasonable efforts to notify you of material changes (for example by email to the address associated with your Account, or by a notice within the Service). Continued use after changes take effect constitutes acceptance.

2. Eligibility

By using the Service you confirm that (i) you are at least 18 years old; and (ii) your use will comply with all applicable laws.

3. Account registration and security

Access requires an account (“Account”), provisioned under a Customer’s organisational licence. You will be invited by a Customer to create an Account using your email and a password.

You are responsible for keeping your password confidential and for all activity under your Account. Accounts are personal and may not be shared or transferred, except where a Customer reassigns a seat licence under its agreement with us. Notify us immediately at support@lingly.ai of any suspected unauthorised use. We may suspend or terminate Accounts that violate these Terms.

4. Privacy and data processing

Our collection and use of personal data is described in our Privacy Policy, which you acknowledge you have read.

For the purposes of the UK GDPR, your employer (the Customer) is the Data Controller for the personal data of its Users, and Lingly is the Data Processor, processing that data on the Customer’s instructions to provide the Service. This processing is governed by a Data Processing Agreement between Lingly and the Customer.

Where you hold a personal Account that continues after your sponsoring Customer’s agreement ends (see Section 12), Lingly acts as the Data Controller for that personal Account from that point, and processing is governed directly by these Terms and our Privacy Policy.

5. Description of the Service

Lingly provides an integrated web platform for workplace language skills. Depending on the Customer’s subscription, the Service may include personalised courses, AI-powered roleplay exercises, vocabulary building, pronunciation practice, and performance feedback.

6. Licence grant and use of the Service

Subject to a Customer’s active agreement and your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable licence to access the features made available to you by your sponsoring Customer, solely for your personal language assessment and learning.

7. Intellectual property and user content

Our content: all content, software, and materials within the Service (excluding User Content) are owned by or licensed to Lingly and protected by intellectual property laws.

User content: you may provide input such as text or speech during exercises (“User Content”). You retain ownership of your original User Content. You grant Lingly a worldwide, non-exclusive, royalty-free licence to use, process, and store your User Content to provide, maintain, and improve the Service for you and to provide reports to your sponsoring Customer.

AI processing: to provide AI-powered features, we process your User Content using third-party AI providers (OpenAI, Anthropic, and Google Gemini). We configure these services so that your User Content is not used to train their AI models. Where an approved zero-data-retention or equivalent configuration is available, we route requests only through covered projects and eligible endpoints. Some provider safety, policy-enforcement, abuse-monitoring, or non-covered features may still involve limited retention under the provider’s terms. Where speech is synthesised, providers receive only de-identified text with names removed, subject to the relevant provider configuration and endpoint limits.

Feedback: if you provide suggestions or ideas (“Feedback”), this is not confidential. You grant us a worldwide, perpetual, irrevocable, royalty-free licence to use and incorporate it into the Service without obligation or compensation.

8. User conduct and acceptable use

You agree not to use the Service to: violate any laws; infringe third-party rights; transmit harmful code or disrupt our systems; harass, abuse, or harm others; impersonate any person or entity; scrape or harvest data about other users; attempt unauthorised access to any part of the Service; or misuse AI features, including generating inappropriate content or attempting to “jailbreak” prompts.

AI output should not be used as a substitute for professional human advice (for example medical or legal) and should be reviewed for accuracy.

9. Payment

All fees are the responsibility of the Customer (your employer). Payment terms, fees, billing cycles, and service levels are governed by the separate agreement between the Customer and Lingly.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, LINGLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, NOR DO WE MAKE REPRESENTATIONS ABOUT THE ACCURACY OF AI-GENERATED CONTENT.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LINGLY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, REVENUES, DATA, OR GOODWILL.

IN NO EVENT SHALL LINGLY’S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF ONE HUNDRED POUNDS STERLING (£100) OR THE AMOUNTS PAID BY YOUR SPONSORING CUSTOMER FOR YOUR ACCESS IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Termination

By you: you may stop using the Service and request deletion of your Account at any time via support@lingly.ai or your Account settings.

By Lingly: we may suspend or terminate your Account if you breach these Terms or if directed by your sponsoring Customer.

Effect: on termination, your licence to use the Service ceases and we handle your data in accordance with our Privacy Policy. If your sponsoring Customer’s agreement with us ends, your access under that Customer’s licence ends. If you have created a personal Account, you may retain it to keep your learning progress; from that point Lingly acts as Data Controller for that personal Account (see Section 4).

13. Communications

By providing your contact details, you agree we may send communications related to your Account and core Service functions (for example password resets and service announcements). Where you have given explicit consent, we may also contact you via WhatsApp for optional purposes such as study tips or feedback requests. You can manage optional communication preferences at any time in your Account settings or by withdrawing consent.

14. General

These Terms are governed by the laws of England and Wales, and you agree to the exclusive jurisdiction of the English and Welsh courts. If any provision is found invalid, the rest remain in effect. These Terms, our Privacy Policy, and the Customer’s agreement with us constitute the entire agreement regarding the Service.

15. Contact

For questions about these Terms, contact support@lingly.ai.