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Terms of Use

Last Updated: 08/07/2025

1. Introduction & Acceptance

Thank you for choosing lingly.ai ("lingly", "we", "us", "our"). We provide a unified language assessment and training platform (the "Service"), accessible via our web application at app.lingly.ai.

These Terms of Use (“Terms”) govern access to and use of our Service. Our Privacy Policy is incorporated into these Terms by reference and provides detailed information on how we handle your personal data.

Our Service is provided exclusively to business organizations ("Customers"). Individual employees or candidates accessing the Service under a Customer's account are referred to as "Users".

By accessing or using our Service, You (as a User or a representative of a Customer) confirm that You have read, understood, and agree to be bound by these Terms. If You are using the Service on behalf of a Customer, You represent that You have the authority to bind that organization to these Terms.

If You do not agree to these Terms, do not register for, access, or use the Service. We may update these Terms from time to time. We will make reasonable efforts to notify You of any material changes, such as by sending an email to the address associated with your Account or by posting a prominent notice within the Service. Your continued use of the Service after the effective date of such changes constitutes your acceptance of the new Terms.

2. Eligibility

By using our Service, You confirm that (i) You are at least 18 years old; and (ii) your use of the Service will comply with all applicable laws and regulations in your jurisdiction.

3. Account Registration and Security

Access to the Service requires an account ("Account"), which must be provisioned under an organizational license held by a Customer. You will be invited by a Customer to create an Account using your email and a password.

You are responsible for maintaining the confidentiality of your Account password and for all activities under your Account. Accounts are personal and may not be shared or transferred, except where a Customer reassigns a seat license according to their agreement with us. Notify us immediately at support@lingly.ai of any suspected unauthorized use or security breach. We reserve the right to suspend or terminate Accounts that violate these Terms.

4. Privacy Policy & Data Processing

Our collection and use of personal information is described in our Privacy Policy. By using the Service, You acknowledge that You have read and understood our Privacy Policy.

For the purposes of the UK General Data Protection Regulation (UK GDPR), the Customer (your employer) is the Data Controller and lingly.ai is the Data Processor with respect to your personal data. The processing of such data is governed by a Data Processing Agreement (DPA) between Lingly and the Customer.

5. Description of the Service

Lingly provides a single, integrated web platform designed for workplace language skills. Depending on the subscription purchased by the Customer, the Service may include:

  • Language Screening: An automated assessment to gauge language proficiency for employment purposes.

  • Language Training: Personalized courses, AI-powered roleplay exercises, vocabulary building, and performance feedback.

6. License Grant and Use of the Service

Subject to a Customer's active agreement with us and your compliance with these Terms, we grant You (the User) a limited, personal, non-exclusive, non-transferable, non-sublicensable license to access and use the features of the Service made available to You by your sponsoring Customer. Your use is permitted solely for your personal language assessment and learning within the scope authorized by the Customer.

7. Intellectual Property and User Content

Our Content: All content, software, and materials within the Service, excluding User Content, ("Our Content") are owned by or licensed to lingly.ai and protected by intellectual property laws.

User Content: You may provide input to the Service, such as text or voice input during exercises ("User Content"). You retain ownership of your original User Content. You grant lingly.ai a worldwide, non-exclusive, royalty-free license to use, process, and store your User Content solely to provide, maintain, and improve the Service for You and to provide reports to your sponsoring Customer.

AI Data Processing: To provide AI-powered features, we process your User Content using third-party AI service providers (e.g., OpenAI). We have configured these services to prevent them from using your User Content to train their publicly available AI models. These providers may retain User Content for a limited period for security and misuse monitoring, after which it is removed from their systems, unless a stricter data retention policy (e.g., zero data retention) is in place under the agreement with your sponsoring Customer.

Feedback: If You provide us with any suggestions or ideas concerning the Service ("Feedback"), You acknowledge that such Feedback is not confidential. You grant us a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into our Service without any obligation or compensation to You.

8. User Conduct and Acceptable Use

You agree not to use the Service to:

  • Violate any laws or regulations.

  • Infringe upon any third-party rights.

  • Transmit harmful code or disrupt our systems.

  • Harass, abuse, or harm others.

  • Impersonate any person or entity.

  • Scrape or harvest data about other users.

  • Attempt unauthorized access to any part of the Service.

  • Misuse AI features, including generating inappropriate content or attempting to "jailbreak" prompts.

  • Use AI-generated output as a substitute for professional human advice (e.g., medical, legal). All AI output should be reviewed for accuracy.

9. Payment

All fees for access to the Service are the responsibility of the Customer (your employer). Payment terms, subscription fees, billing cycles, and service levels are governed by a separate Master Service Agreement (MSA), Order Form, or other written agreement between the Customer and lingly.ai.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, LINGLY.AI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, NOR DO WE MAKE ANY REPRESENTATIONS REGARDING THE ACCURACY OF ANY AI-GENERATED CONTENT OR THE LIKELIHOOD OF LANGUAGE IMPROVEMENT.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LINGLY.AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, OR ANY LOSS OF DATA OR GOODWILL, RESULTING FROM YOUR USE OF THE SERVICE.

IN NO EVENT SHALL LINGLY.AI'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE GREATER OF ONE HUNDRED POUNDS STERLING (£100) OR THE AMOUNTS PAID BY YOUR SPONSORING CUSTOMER TO LINGLY.AI FOR YOUR ACCESS IN THE 12 MONTHS PRECEDING THE CLAIM. THIS LIMITATION OF LIABILITY IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN LINGLY.AI AND THE CUSTOMER.

12. Termination

  • By User: You can stop using the Service and request the deletion of your Account at any time by contacting support@lingly.ai or through your Account settings if available.

  • By Lingly: We may suspend or terminate your Account if You breach these Terms or if directed to do so by your sponsoring Customer.

  • Effect of Termination: Upon termination, your license to use the Service ceases. We will handle the deletion of your data in accordance with our Privacy Policy. If your sponsoring Customer's agreement with us ends, your access to the Service will also terminate.

13. Communications

By providing us with your contact information, You agree that we may send you communications related to your Account and core Service functions (e.g., password resets, service announcements). If You have provided your explicit consent, we may also contact you via email, SMS, or other electronic messaging services (like WhatsApp) for optional purposes, such as providing study tips or requesting feedback. You can manage your preferences for optional communications at any time in your Account settings.

14. General Information

These Terms are governed by the laws of England and Wales, and You agree to the exclusive jurisdiction of the English and Welsh courts. If any provision is found invalid, the rest remain in effect. These Terms, along with our Privacy Policy and the Customer's agreement with us, constitute the entire agreement regarding the Service.

15. Contact Us

For questions about these Terms, please contact us at support@lingly.ai.