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lingly.ai App Support

Last Updated: 9th April 2025

Welcome to the support page for the lingly.ai Conversation Helper app by lingly Limited. We're here to help you get the most out of the app and provide information regarding your account and data.

What is the Conversation Helper App?

The lingly.ai Conversation Helper app is designed for care workers to facilitate clearer communication with service users who speak different languages. It provides real-time transcription and translation during conversations, helping to ensure understanding and improve the quality of care. Users log in to an account to access these features.

Getting General Help

If you encounter technical issues or have general questions about using the app (not related to account deletion), please contact our support team:

When contacting support for general issues, please include:

  • Your device model (e.g., iPhone 14)

  • Your iOS version

  • A clear description of the problem

  • Steps already tried

  • Screenshots (if helpful)

We aim to respond to general support inquiries within 1-2 business days. For account deletion requests, please see the dedicated section below.

Frequently Asked Questions (FAQs)

  • Q: How does the app work?

    A: Log in to your account, select languages if needed, and tap the record button during a conversation. The app transcribes and translates speech in real-time.

  • Q: Do I need an internet connection?

    A: Yes, an active internet connection is needed for login, transcription, and translation.

  • Q: What languages are supported?

    A: The app supports translation between English and 44 other languages.

  • Q: How is privacy handled?

    A: Audio is processed in real-time. For full details on account data, audio handling, and privacy practices, please see our Privacy Policy.

  • Q: How accurate is the app?

    A: Accuracy depends on factors like noise and clarity. It's an aid, not a certified service.

  • Q: Does it work with accents?

    A: It's designed for various accents, but clear speech improves performance.

Basic Troubleshooting

If you're having trouble, try these steps:

  1. Check Internet: Ensure stable Wi-Fi or cellular data.

  2. Mic Permissions: Go to Settings > Privacy & Security > Microphone, enable for lingly.ai.

  3. Login Issues: Verify credentials. Use 'Forgot Password' if available.

  4. Restart App: Force close and reopen.

  5. Restart Device: Turn off and on.

  6. Check Updates: Install latest app and iOS versions.

Account and Data Deletion Request

This section provides instructions for requesting the deletion of your account and associated data for the lingly.ai Conversation Helper app from lingly Limited, in accordance with relevant app store policies (e.g., Google Play, Apple App Store).

How to Request Deletion:

1. Compose an email from the email address associated with your lingly.ai account . This is required for verification purposes.

2. Send the email to: hello@lingly.ai

3. Use the subject line: "Account Deletion Request".

4. In the body of the email, please clearly state that you wish to delete your account. No additional personal details are required in the email body unless we need further clarification for verification.

We will acknowledge receipt of your request (typically within 1-2 business days) and process the deletion promptly upon successful verification.

Data Deletion Scope:

Upon successful verification and processing of your deletion request, the following types of data associated with your account will be permanently deleted from our active systems:

  • Account Information: Your name, email address, password (hashed), and any other profile details you provided.

  • User Identifiers: Any unique IDs assigned to your account.

  • Usage History Tied to Account: Please refer to our Privacy Policy section on Data Retention for specifics.

Important Note: Please ensure you have saved any information you need from the app before requesting deletion, as this process is irreversible.

Data Retention:

While we aim to delete all personal data linked to your account upon request, some data may be retained for a limited period under specific circumstances:

  • Anonymized Data: Data that has been stripped of all personal identifiers may be retained for aggregated statistical analysis, reporting, and service improvement (e.g., overall usage trends, language pair popularity). This data cannot be linked back to any individual.

  • Legal Obligations: We may need to retain certain information if required by law, for legal claims, or for regulatory compliance purposes (e.g., financial transaction records if applicable, records related to legal disputes). The retention period will be dictated by the relevant legal requirement.

  • Support Correspondence: Records of your deletion request and related support emails may be kept temporarily for audit and process verification purposes.

Any retained data will be handled securely and only for the purposes stated. For more comprehensive details on our data handling practices, please consult our full Privacy Policy.

Feedback

We appreciate your feedback! If you have suggestions for the app, please email us at hello@lingly.ai.

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