Displaced Care Worker Course
Comprehensive English language training for displaced care workers. 120+ hours of learning materials covering both home care and care home environments, aligned to care certificate standards with roleplay scenarios and instant feedback.
Module 1
Starting Your Care Career - Interviews and First Impressions
Lesson 1.1: Job interviews and applications
Roleplays
Roleplay 1: Interview with care home manager - Manager (asking about experience and motivation)
Roleplay 2: Domiciliary care interview - Agency supervisor (discussing flexible hours and travel)
Roleplay 3: Reference check conversation - Previous employer (providing work history details)
Lesson 1.2: First meetings with clients, residents and families
Roleplays
Roleplay 1: Initial home visit - Client (elderly person living alone, nervous about new carer)
Roleplay 2: New resident admission - New resident (anxious about move to care home)
Roleplay 3: Family introduction meeting - Adult daughter (concerned about care plan for parent)
Lesson 1.3: Understanding care environments and your role
Roleplays
Roleplay 1: Care home orientation - Supervisor (explaining facility routines and policies)
Roleplay 2: Domiciliary care briefing - Coordinator (discussing client's home environment)
Roleplay 3: Setting professional boundaries - Client (wants carer to do non-care tasks)
Lesson 1.4: Cultural sensitivity and building trust
Roleplays
Roleplay 1: Language barriers - Client (limited English, uses gestures and family translator)
Roleplay 2: Religious considerations - Resident (prayer times, dietary restrictions, cultural practices)
Roleplay 3: Building rapport with reluctant clients - Resident (withdrawn, resistant to institutional care)
Module 2
Care Documentation and Record Keeping
Lesson 2.1: Daily care notes and observations
Roleplays
Roleplay 1: Writing accurate care notes - Supervisor (reviewing documentation standards)
Roleplay 2: Incident reporting - Manager (explaining accident details and proper recording)
Roleplay 3: Handover information - Colleague (passing on important daily observations)
Lesson 2.2: Care plans and assessments
Roleplays
Roleplay 1: Care plan review - Resident (explaining personal preferences and needs)
Roleplay 2: Assessment documentation - Family member (providing health background information)
Roleplay 3: Progress updates - Care coordinator (documenting changes in client condition)
Lesson 2.3: Medication records and administration
Roleplays
Roleplay 1: MAR chart completion - Pharmacist (reviewing medication administration records)
Roleplay 2: Medication error reporting - Nurse manager (documenting near-miss incident)
Roleplay 3: Prescription changes - Doctor (updating medication records and instructions)
Lesson 2.4: Legal and regulatory documentation
Roleplays
Roleplay 1: Regulatory inspection preparation - Inspector (explaining care records and standards)
Roleplay 2: Safeguarding documentation - Safeguarding lead (recording concerning observations)
Roleplay 3: Information sharing protocols - Social worker (discussing confidentiality and consent)
Module 3
Personal Care and Daily Living Support
Lesson 3.1: Personal care with dignity and consent
Roleplays
Roleplay 1: Morning care routine - Resident (needs full assistance but embarrassed)
Roleplay 2: Asking permission for personal care - Client (needs washing assistance at home)
Roleplay 3: Respecting refusal of care - Client (says "not today" to personal care)
Lesson 3.2: Mobility and safety support
Roleplays
Roleplay 1: Fall prevention discussion - Client (dismissive of safety equipment)
Roleplay 2: Mobility equipment explanation - Family member (learning about new wheelchair)
Roleplay 3: Encouraging safe movement - Resident (wants to walk without aid)
Lesson 3.3: Nutrition and mealtimes
Roleplays
Roleplay 1: Dining room assistance - Resident (difficulty swallowing, needs encouragement)
Roleplay 2: Meal planning discussion - Client (diabetic with dietary restrictions)
Roleplay 3: Poor appetite concerns - Family member (worried about weight loss)
Lesson 3.4: Medication support and monitoring
Roleplays
Roleplay 1: Medication reminders - Client (forgetful, confused about timing)
Roleplay 2: Medication rounds - Resident (refusing prescribed medication)
Roleplay 3: Pain medication requests - Client (asking for extra pain relief)
Module 4
Health Monitoring and Emergency Response
Lesson 4.1: Health observations and reporting
Roleplays
Roleplay 1: Vital signs monitoring - Resident (high blood pressure reading)
Roleplay 2: Noticing health deterioration - Supervisor (reporting client's confusion)
Roleplay 3: Skin integrity assessment - Resident (developing pressure sore)
Lesson 4.2: Emergency situations and first aid
Roleplays
Roleplay 1: Fall incident response - Resident (fallen in bathroom)
Roleplay 2: Calling emergency services - Emergency operator (client collapsed at home)
Roleplay 3: Choking emergency - Resident (distressed during mealtime)
Lesson 4.3: Chronic condition management
Roleplays
Roleplay 1: Diabetes monitoring - Resident (blood sugar management)
Roleplay 2: Pain assessment - Client (chronic pain, difficulty describing)
Roleplay 3: Respiratory support - Resident (COPD, breathing difficulties)
Lesson 4.4: Mental health awareness
Roleplays
Roleplay 1: Depression support - Client (expressing hopelessness)
Roleplay 2: Anxiety management - Client (worried about upcoming medical appointment)
Roleplay 3: Mental health crisis intervention - Mental health nurse (resident in distress)
Module 5
Professional Communication and Teamwork
Lesson 5.1: Shift handovers and team communication
Roleplays
Roleplay 1: Night to day shift handover - Day shift colleague (resident had difficult night)
Roleplay 2: Weekend briefing - Relief carer (explaining client's routine)
Roleplay 3: Urgent update sharing - Night carer (client had difficult day)
Lesson 5.2: Healthcare professional coordination
Roleplays
Roleplay 1: GP visit discussion - Doctor (updating on client's condition)
Roleplay 2: Therapy coordination - Physiotherapist (mobility programme planning)
Roleplay 3: District nurse consultation - Nurse (wound care questions)
Lesson 5.3: Family communication and meetings
Roleplays
Roleplay 1: Care plan review - Family members (discussing increased needs)
Roleplay 2: Progress update meeting - Adult children (reporting improvements)
Roleplay 3: Visiting hours discussion - Family member (wanting extended access)
Lesson 5.4: Multidisciplinary team meetings
Roleplays
Roleplay 1: Care review meeting - Doctor (discussing treatment changes)
Roleplay 2: Discharge planning - Hospital social worker (preparing for home return)
Roleplay 3: Social services liaison - Social worker (family concerns discussion)
Module 6
Activities, Engagement and Social Support
Lesson 6.1: Promoting independence and choice
Roleplays
Roleplay 1: Respecting independence - Resident (wants to maintain autonomy)
Roleplay 2: Lifestyle preferences assessment - Client (discussing daily routines)
Roleplay 3: Personal space and boundaries - Client (uncomfortable with physical assistance)
Lesson 6.2: Activities and social engagement
Roleplays
Roleplay 1: Activity encouragement - Resident (withdrawn, doesn't want to participate)
Roleplay 2: Managing activity disruption - Resident (causing disruption during bingo)
Roleplay 3: Individual interests discussion - Client (sharing hobby preferences)
Lesson 6.3: Emotional support and therapeutic relationships
Roleplays
Roleplay 1: Grief and loss support - Resident (mourning deceased spouse)
Roleplay 2: Building therapeutic relationships - Client (resistant to help)
Roleplay 3: Encouraging social interaction - Resident (isolated, stays in room)
Module 7
Distressing Situations and Behaviour Management
Lesson 7.1: Dealing with complaints and concerns
Roleplays
Roleplay 1: Client dissatisfaction - Client (unhappy with care timing)
Roleplay 2: Family complaint - Family member (concerned about carer's approach)
Roleplay 3: Service quality discussion - Manager (addressing formal complaint)
Lesson 7.2: Distressing behaviours and conflict resolution
Roleplays
Roleplay 1: Aggressive behaviour management - Client (angry, shouting)
Roleplay 2: Family disagreement mediation - Family member (arguing about care decisions)
Roleplay 3: Boundary setting - Client (inappropriate requests or comments)
Lesson 7.3: Safeguarding and protection
Roleplays
Roleplay 1: Suspected abuse reporting - Supervisor (concerning observations)
Roleplay 2: Financial exploitation concerns - Manager (unusual money requests)
Roleplay 3: Self-neglect discussion - Client (refusing necessary care)
Lesson 7.4: Managing expectations and difficult conversations
Roleplays
Roleplay 1: Managing family expectations - Son (unrealistic demands about care)
Roleplay 2: Explaining limitations - Family member (unrealistic expectations about services)
Roleplay 3: Service improvement discussion - Care home manager (addressing feedback)
Module 8
Specialised Care and End-of-Life Support
Lesson 8.1: Dementia care communication
Roleplays
Roleplay 1: Confusion and orientation - Client with dementia (doesn't recognise carer)
Roleplay 2: Validation therapy approach - Resident with dementia (living in past)
Roleplay 3: Sundowning behaviour - Resident with dementia (agitated in evening)
Lesson 8.2: Advanced care needs
Roleplays
Roleplay 1: Wandering and exit seeking - Resident with dementia (trying to leave)
Roleplay 2: Non-verbal communication - Resident (advanced dementia)
Roleplay 3: Repetitive questioning - Client with dementia (asking same questions)
Lesson 8.3: End-of-life and palliative care
Roleplays
Roleplay 1: Comfort care discussion - Client (terminally ill, discussing wishes)
Roleplay 2: Family bereavement support - Grieving family member (loved one declining)
Roleplay 3: Palliative care coordination - Hospice nurse (planning end-of-life care)
Lesson 8.4: Supporting families through transitions
Roleplays
Roleplay 1: Deterioration discussion - Adult children (preparing for decline)
Roleplay 2: Family dementia education - Family member (learning communication techniques)
Roleplay 3: Discharge planning - Family member (resident going home temporarily)