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Lingly Language Course

Displaced Care Worker Course

Comprehensive English language training for displaced care workers. 120+ hours of learning materials covering both home care and care home environments, aligned to care certificate standards with roleplay scenarios and instant feedback.

8 modules
31 lessons
93 roleplays
120+ hours
Accessible on mobile 24/7

Module 1

Starting Your Care Career - Interviews and First Impressions

Lesson 1.1: Job interviews and applications

Roleplays

Roleplay 1: Interview with care home manager - Manager (asking about experience and motivation)

Roleplay 2: Domiciliary care interview - Agency supervisor (discussing flexible hours and travel)

Roleplay 3: Reference check conversation - Previous employer (providing work history details)

Lesson 1.2: First meetings with clients, residents and families

Roleplays

Roleplay 1: Initial home visit - Client (elderly person living alone, nervous about new carer)

Roleplay 2: New resident admission - New resident (anxious about move to care home)

Roleplay 3: Family introduction meeting - Adult daughter (concerned about care plan for parent)

Lesson 1.3: Understanding care environments and your role

Roleplays

Roleplay 1: Care home orientation - Supervisor (explaining facility routines and policies)

Roleplay 2: Domiciliary care briefing - Coordinator (discussing client's home environment)

Roleplay 3: Setting professional boundaries - Client (wants carer to do non-care tasks)

Lesson 1.4: Cultural sensitivity and building trust

Roleplays

Roleplay 1: Language barriers - Client (limited English, uses gestures and family translator)

Roleplay 2: Religious considerations - Resident (prayer times, dietary restrictions, cultural practices)

Roleplay 3: Building rapport with reluctant clients - Resident (withdrawn, resistant to institutional care)

Module 2

Care Documentation and Record Keeping

Lesson 2.1: Daily care notes and observations

Roleplays

Roleplay 1: Writing accurate care notes - Supervisor (reviewing documentation standards)

Roleplay 2: Incident reporting - Manager (explaining accident details and proper recording)

Roleplay 3: Handover information - Colleague (passing on important daily observations)

Lesson 2.2: Care plans and assessments

Roleplays

Roleplay 1: Care plan review - Resident (explaining personal preferences and needs)

Roleplay 2: Assessment documentation - Family member (providing health background information)

Roleplay 3: Progress updates - Care coordinator (documenting changes in client condition)

Lesson 2.3: Medication records and administration

Roleplays

Roleplay 1: MAR chart completion - Pharmacist (reviewing medication administration records)

Roleplay 2: Medication error reporting - Nurse manager (documenting near-miss incident)

Roleplay 3: Prescription changes - Doctor (updating medication records and instructions)

Lesson 2.4: Legal and regulatory documentation

Roleplays

Roleplay 1: Regulatory inspection preparation - Inspector (explaining care records and standards)

Roleplay 2: Safeguarding documentation - Safeguarding lead (recording concerning observations)

Roleplay 3: Information sharing protocols - Social worker (discussing confidentiality and consent)

Module 3

Personal Care and Daily Living Support

Lesson 3.1: Personal care with dignity and consent

Roleplays

Roleplay 1: Morning care routine - Resident (needs full assistance but embarrassed)

Roleplay 2: Asking permission for personal care - Client (needs washing assistance at home)

Roleplay 3: Respecting refusal of care - Client (says "not today" to personal care)

Lesson 3.2: Mobility and safety support

Roleplays

Roleplay 1: Fall prevention discussion - Client (dismissive of safety equipment)

Roleplay 2: Mobility equipment explanation - Family member (learning about new wheelchair)

Roleplay 3: Encouraging safe movement - Resident (wants to walk without aid)

Lesson 3.3: Nutrition and mealtimes

Roleplays

Roleplay 1: Dining room assistance - Resident (difficulty swallowing, needs encouragement)

Roleplay 2: Meal planning discussion - Client (diabetic with dietary restrictions)

Roleplay 3: Poor appetite concerns - Family member (worried about weight loss)

Lesson 3.4: Medication support and monitoring

Roleplays

Roleplay 1: Medication reminders - Client (forgetful, confused about timing)

Roleplay 2: Medication rounds - Resident (refusing prescribed medication)

Roleplay 3: Pain medication requests - Client (asking for extra pain relief)

Module 4

Health Monitoring and Emergency Response

Lesson 4.1: Health observations and reporting

Roleplays

Roleplay 1: Vital signs monitoring - Resident (high blood pressure reading)

Roleplay 2: Noticing health deterioration - Supervisor (reporting client's confusion)

Roleplay 3: Skin integrity assessment - Resident (developing pressure sore)

Lesson 4.2: Emergency situations and first aid

Roleplays

Roleplay 1: Fall incident response - Resident (fallen in bathroom)

Roleplay 2: Calling emergency services - Emergency operator (client collapsed at home)

Roleplay 3: Choking emergency - Resident (distressed during mealtime)

Lesson 4.3: Chronic condition management

Roleplays

Roleplay 1: Diabetes monitoring - Resident (blood sugar management)

Roleplay 2: Pain assessment - Client (chronic pain, difficulty describing)

Roleplay 3: Respiratory support - Resident (COPD, breathing difficulties)

Lesson 4.4: Mental health awareness

Roleplays

Roleplay 1: Depression support - Client (expressing hopelessness)

Roleplay 2: Anxiety management - Client (worried about upcoming medical appointment)

Roleplay 3: Mental health crisis intervention - Mental health nurse (resident in distress)

Module 5

Professional Communication and Teamwork

Lesson 5.1: Shift handovers and team communication

Roleplays

Roleplay 1: Night to day shift handover - Day shift colleague (resident had difficult night)

Roleplay 2: Weekend briefing - Relief carer (explaining client's routine)

Roleplay 3: Urgent update sharing - Night carer (client had difficult day)

Lesson 5.2: Healthcare professional coordination

Roleplays

Roleplay 1: GP visit discussion - Doctor (updating on client's condition)

Roleplay 2: Therapy coordination - Physiotherapist (mobility programme planning)

Roleplay 3: District nurse consultation - Nurse (wound care questions)

Lesson 5.3: Family communication and meetings

Roleplays

Roleplay 1: Care plan review - Family members (discussing increased needs)

Roleplay 2: Progress update meeting - Adult children (reporting improvements)

Roleplay 3: Visiting hours discussion - Family member (wanting extended access)

Lesson 5.4: Multidisciplinary team meetings

Roleplays

Roleplay 1: Care review meeting - Doctor (discussing treatment changes)

Roleplay 2: Discharge planning - Hospital social worker (preparing for home return)

Roleplay 3: Social services liaison - Social worker (family concerns discussion)

Module 6

Activities, Engagement and Social Support

Lesson 6.1: Promoting independence and choice

Roleplays

Roleplay 1: Respecting independence - Resident (wants to maintain autonomy)

Roleplay 2: Lifestyle preferences assessment - Client (discussing daily routines)

Roleplay 3: Personal space and boundaries - Client (uncomfortable with physical assistance)

Lesson 6.2: Activities and social engagement

Roleplays

Roleplay 1: Activity encouragement - Resident (withdrawn, doesn't want to participate)

Roleplay 2: Managing activity disruption - Resident (causing disruption during bingo)

Roleplay 3: Individual interests discussion - Client (sharing hobby preferences)

Lesson 6.3: Emotional support and therapeutic relationships

Roleplays

Roleplay 1: Grief and loss support - Resident (mourning deceased spouse)

Roleplay 2: Building therapeutic relationships - Client (resistant to help)

Roleplay 3: Encouraging social interaction - Resident (isolated, stays in room)

Module 7

Distressing Situations and Behaviour Management

Lesson 7.1: Dealing with complaints and concerns

Roleplays

Roleplay 1: Client dissatisfaction - Client (unhappy with care timing)

Roleplay 2: Family complaint - Family member (concerned about carer's approach)

Roleplay 3: Service quality discussion - Manager (addressing formal complaint)

Lesson 7.2: Distressing behaviours and conflict resolution

Roleplays

Roleplay 1: Aggressive behaviour management - Client (angry, shouting)

Roleplay 2: Family disagreement mediation - Family member (arguing about care decisions)

Roleplay 3: Boundary setting - Client (inappropriate requests or comments)

Lesson 7.3: Safeguarding and protection

Roleplays

Roleplay 1: Suspected abuse reporting - Supervisor (concerning observations)

Roleplay 2: Financial exploitation concerns - Manager (unusual money requests)

Roleplay 3: Self-neglect discussion - Client (refusing necessary care)

Lesson 7.4: Managing expectations and difficult conversations

Roleplays

Roleplay 1: Managing family expectations - Son (unrealistic demands about care)

Roleplay 2: Explaining limitations - Family member (unrealistic expectations about services)

Roleplay 3: Service improvement discussion - Care home manager (addressing feedback)

Module 8

Specialised Care and End-of-Life Support

Lesson 8.1: Dementia care communication

Roleplays

Roleplay 1: Confusion and orientation - Client with dementia (doesn't recognise carer)

Roleplay 2: Validation therapy approach - Resident with dementia (living in past)

Roleplay 3: Sundowning behaviour - Resident with dementia (agitated in evening)

Lesson 8.2: Advanced care needs

Roleplays

Roleplay 1: Wandering and exit seeking - Resident with dementia (trying to leave)

Roleplay 2: Non-verbal communication - Resident (advanced dementia)

Roleplay 3: Repetitive questioning - Client with dementia (asking same questions)

Lesson 8.3: End-of-life and palliative care

Roleplays

Roleplay 1: Comfort care discussion - Client (terminally ill, discussing wishes)

Roleplay 2: Family bereavement support - Grieving family member (loved one declining)

Roleplay 3: Palliative care coordination - Hospice nurse (planning end-of-life care)

Lesson 8.4: Supporting families through transitions

Roleplays

Roleplay 1: Deterioration discussion - Adult children (preparing for decline)

Roleplay 2: Family dementia education - Family member (learning communication techniques)

Roleplay 3: Discharge planning - Family member (resident going home temporarily)