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Home Carer Course

About the course

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100+ hours of learning materials

Aligned to the care certificate

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Roleplay real care situations

With instant corrections

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Learn colloquial & technical vocabulary

Professional terminology for care settings

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Translations & explanations

In 30+ native languages

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Accessible on mobile 24/7

Learn anywhere, anytime on any device

Module 1: Starting Your Care Relationship

Lesson 1.1: First meetings with clients and families

  • Roleplay 1: Initial home visit - Client (elderly person living alone)
  • Roleplay 2: Meeting family members - Adult daughter (concerned about care plan)
  • Roleplay 3: Introduction with live-in partner - Spouse (protective, skeptical)

Lesson 1.2: Understanding care needs and preferences

  • Roleplay 1: Assessing daily routine - Client (has specific preferences)
  • Roleplay 2: Discussing personal care needs - Client (embarrassed about help needed)
  • Roleplay 3: Cultural and religious requirements - Family member (explaining traditions)

Lesson 1.3: Explaining your role and building trust

  • Roleplay 1: Setting boundaries professionally - Client (wants carer to do non-care tasks)
  • Roleplay 2: Explaining what you can/cannot do - Family member (unrealistic expectations)
  • Roleplay 3: Building rapport - Client (withdrawn, resistant to help)

Lesson 1.4: Cultural sensitivity and personal boundaries

  • Roleplay 1: Language barriers - Client (limited English, uses gestures)
  • Roleplay 2: Religious considerations - Client (prayer times, dietary restrictions)
  • Roleplay 3: Personal space and touch - Client (uncomfortable with physical assistance)

Module 2: Daily Care Communication

Lesson 2.1: Personal care conversations (dignity, privacy, consent)

  • Roleplay 1: Asking permission for personal care - Client (needs washing assistance)
  • Roleplay 2: Maintaining dignity during care - Client (feels embarrassed)
  • Roleplay 3: Respecting refusal of care - Client (says "not today")

Lesson 2.2: Meal planning and nutritional support

  • Roleplay 1: Discussing meal preferences - Client (diabetic with dietary restrictions)
  • Roleplay 2: Encouraging eating - Client (poor appetite, refusing meals)
  • Roleplay 3: Food safety concerns - Family member (worried about expired food)

Lesson 2.3: Medication management discussions

  • Roleplay 1: Medication reminders - Client (forgetful, confused about timing)
  • Roleplay 2: Reporting medication concerns - Supervisor (client not taking prescribed doses)
  • Roleplay 3: Pain medication requests - Client (asking for extra pain relief)

Lesson 2.4: Mobility and safety support

  • Roleplay 1: Encouraging safe movement - Client (wants to walk without aid)
  • Roleplay 2: Fall prevention discussion - Client (dismissive of safety equipment)
  • Roleplay 3: Mobility equipment explanation - Family member (learning about new wheelchair)

Module 3: Health and Emergency Situations

Lesson 3.1: Recognizing and reporting health changes

  • Roleplay 1: Noticing health deterioration - Supervisor (reporting client's confusion)
  • Roleplay 2: Discussing symptoms - Client (complaining of chest pain)
  • Roleplay 3: Family health update - Family member (calling about client's condition)

Lesson 3.2: Emergency communication and basic life support

  • Roleplay 1: Calling emergency services - Emergency operator (client collapsed)
  • Roleplay 2: Communicating with paramedics - Paramedic (providing client information)
  • Roleplay 3: Post-emergency family contact - Family member (explaining what happened)

Lesson 3.3: Pain assessment and comfort care

  • Roleplay 1: Pain scale discussion - Client (chronic pain, difficulty describing)
  • Roleplay 2: Comfort positioning - Client (bed-bound, uncomfortable)
  • Roleplay 3: Pain management consultation - Nurse (discussing pain relief options)

Module 4: Professional Collaboration

Lesson 4.1: Handover communication with other carers

  • Roleplay 1: Shift handover - Colleague (passing on important daily information)
  • Roleplay 2: Weekend briefing - Relief carer (explaining client's routine)
  • Roleplay 3: Urgent update sharing - Night carer (client had difficult day)

Lesson 4.2: Speaking with healthcare professionals

  • Roleplay 1: GP visit discussion - Doctor (updating on client's condition)
  • Roleplay 2: Physiotherapy coordination - Physiotherapist (discussing exercise plan)
  • Roleplay 3: District nurse consultation - Nurse (wound care questions)

Lesson 4.3: Family meetings and care planning

  • Roleplay 1: Care plan review - Family members (discussing increased needs)
  • Roleplay 2: Progress update meeting - Adult children (reporting improvements)
  • Roleplay 3: Discharge planning - Hospital social worker (preparing for home return)

Lesson 4.4: Record keeping and information sharing

  • Roleplay 1: Daily notes discussion - Supervisor (clarifying care records)
  • Roleplay 2: Incident report completion - Manager (explaining what happened)
  • Roleplay 3: Care plan updates - Care coordinator (documenting changes)

Module 5: Challenging Conversations

Lesson 5.1: Dealing with complaints and concerns

  • Roleplay 1: Client dissatisfaction - Client (unhappy with care timing)
  • Roleplay 2: Family complaint - Family member (concerned about carer's approach)
  • Roleplay 3: Service quality discussion - Manager (addressing formal complaint)

Lesson 5.2: Safeguarding discussions and reporting

  • Roleplay 1: Suspected abuse reporting - Supervisor (concerning observations)
  • Roleplay 2: Financial exploitation concerns - Manager (unusual money requests)
  • Roleplay 3: Self-neglect discussion - Client (refusing necessary care)

Lesson 5.3: Conflict resolution and difficult behaviors

  • Roleplay 1: Aggressive behavior management - Client (angry, shouting)
  • Roleplay 2: Family disagreement mediation - Two family members (arguing about care)
  • Roleplay 3: Boundary setting - Client (inappropriate requests or comments)

Module 6: Mental Health and Specialized Care

Lesson 6.1: Supporting clients with dementia

  • Roleplay 1: Confusion and orientation - Client with dementia (doesn't recognize carer)
  • Roleplay 2: Repetitive questioning - Client with dementia (asking same questions)
  • Roleplay 3: Wandering behavior - Family member (concerned about safety)

Lesson 6.2: Mental health awareness and communication

  • Roleplay 1: Depression support - Client (expressing hopelessness)
  • Roleplay 2: Anxiety management - Client (worried about upcoming medical appointment)
  • Roleplay 3: Mental health crisis - Mental health professional (coordinating care)

Lesson 6.3: End-of-life care conversations

  • Roleplay 1: Comfort care discussion - Client (terminally ill, discussing wishes)
  • Roleplay 2: Family support - Grieving family member (client declining rapidly)
  • Roleplay 3: Palliative care coordination - Hospice nurse (planning end-of-life care)