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Care Home Worker Course

About the course

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100+ hours of learning materials

Aligned to the care certificate standards

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Roleplay real care situations

With instant corrections and feedback

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Learn colloquial & technical vocabulary

Professional terminology for care settings

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Translations & explanations

Available in 30+ native languages

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Accessible on mobile 24/7

Learn anywhere, anytime on any device

Module 1: Settling Residents and Family Relations

Lesson 1.1: New resident admissions

  • Roleplay 1: Welcome and orientation - New resident (anxious about move)
  • Roleplay 2: Family handover meeting - Adult child (emotional about placement)
  • Roleplay 3: Room setup discussion - Spouse (wanting to personalize space)

Lesson 1.2: Understanding individual care needs

  • Roleplay 1: Care plan review - Resident (explaining personal preferences)
  • Roleplay 2: Medical history discussion - Family member (providing health background)
  • Roleplay 3: Lifestyle preferences assessment - Resident (discussing daily routines)

Lesson 1.3: Building therapeutic relationships

  • Roleplay 1: Gaining trust with reluctant resident - Resident (resistant to institutional care)
  • Roleplay 2: Communication with non-verbal resident - Resident (advanced dementia)
  • Roleplay 3: Respecting independence - Resident (wants to maintain autonomy)

Lesson 1.4: Family communication and visiting

  • Roleplay 1: Visiting hours discussion - Family member (wanting extended access)
  • Roleplay 2: Care updates during visits - Daughter (asking about mother's adjustment)
  • Roleplay 3: Managing family expectations - Son (unrealistic demands about care)

Module 2: Daily Care and Activities

Lesson 2.1: Personal care and dignity

  • Roleplay 1: Morning care routine - Resident (needs full assistance but embarrassed)
  • Roleplay 2: Toileting assistance - Resident (incontinent, maintaining dignity)
  • Roleplay 3: Bathing support - Resident (fearful of falling, resistant to shower)

Lesson 2.2: Mealtimes and nutrition

  • Roleplay 1: Dining room assistance - Resident (difficulty swallowing, needs encouragement)
  • Roleplay 2: Special dietary needs - Resident (diabetic, wants regular food)
  • Roleplay 3: Poor appetite concerns - Family member (worried about weight loss)

Lesson 2.3: Medication administration

  • Roleplay 1: Medication rounds - Resident (refusing prescribed medication)
  • Roleplay 2: Pain medication requests - Resident (chronic pain, frequent requests)
  • Roleplay 3: Medication errors discussion - Nurse manager (reporting near-miss incident)

Lesson 2.4: Activities and social engagement

  • Roleplay 1: Activity encouragement - Resident (withdrawn, doesn't want to participate)
  • Roleplay 2: Group activity management - Multiple residents (conflict during bingo)
  • Roleplay 3: Individual interests discussion - Resident (sharing hobby preferences)

Module 3: Health Monitoring and Medical Situations

Lesson 3.1: Health observations and reporting

  • Roleplay 1: Vital signs monitoring - Resident (high blood pressure reading)
  • Roleplay 2: Behavior changes reporting - Nurse (resident showing confusion)
  • Roleplay 3: Skin integrity assessment - Resident (developing pressure sore)

Lesson 3.2: Medical emergencies in care homes

  • Roleplay 1: Fall incident response - Resident (fallen in bathroom)
  • Roleplay 2: Choking emergency - Resident (distressed during mealtime)
  • Roleplay 3: Cardiac event - Emergency responder (providing resident information)

Lesson 3.3: Chronic condition management

  • Roleplay 1: Diabetes monitoring - Resident (blood sugar management)
  • Roleplay 2: Respiratory support - Resident (COPD, breathing difficulties)
  • Roleplay 3: Wound care assistance - Nurse (helping with dressing changes)

Module 4: Team Communication and Professional Coordination

Lesson 4.1: Shift handovers and reporting

  • Roleplay 1: Night to day shift handover - Day shift colleague (resident had difficult night)
  • Roleplay 2: Care plan updates - Shift supervisor (documenting care changes)
  • Roleplay 3: Incident reporting - Manager (explaining accident details)

Lesson 4.2: Multidisciplinary team meetings

  • Roleplay 1: Care review meeting - Doctor (discussing treatment changes)
  • Roleplay 2: Therapy coordination - Physiotherapist (mobility program planning)
  • Roleplay 3: Social services liaison - Social worker (family concerns discussion)

Lesson 4.3: Family meetings and care planning

  • Roleplay 1: Quarterly care review - Family members (discussing progress and needs)
  • Roleplay 2: Deterioration discussion - Adult children (preparing for decline)
  • Roleplay 3: Discharge planning - Family member (resident going home temporarily)

Lesson 4.4: Documentation and record keeping

  • Roleplay 1: Care notes completion - Supervisor (ensuring accurate documentation)
  • Roleplay 2: Regulatory inspection preparation - Inspector (explaining care records)
  • Roleplay 3: Medication administration records - Pharmacist (reviewing MAR charts)

Module 5: Challenging Situations and Behavior Management

Lesson 5.1: Complaints and quality concerns

  • Roleplay 1: Resident complaint - Resident (unhappy with roommate situation)
  • Roleplay 2: Family dissatisfaction - Family member (concerned about care quality)
  • Roleplay 3: Service improvement discussion - Care home manager (addressing feedback)

Lesson 5.2: Safeguarding and protection

  • Roleplay 1: Suspected abuse reporting - Safeguarding lead (concerning observations)
  • Roleplay 2: Financial exploitation concerns - Manager (resident being taken advantage of)
  • Roleplay 3: Neglect prevention - Supervisor (ensuring adequate care standards)

Lesson 5.3: Challenging behaviors and mental health

  • Roleplay 1: Aggressive resident management - Resident (hitting during personal care)
  • Roleplay 2: Wandering and exit seeking - Resident with dementia (trying to leave)
  • Roleplay 3: Depression and withdrawal - Resident (refusing to leave room)

Module 6: Specialized Care and End-of-Life Support

Lesson 6.1: Dementia care communication

  • Roleplay 1: Validation therapy approach - Resident with dementia (living in past)
  • Roleplay 2: Sundowning behavior - Resident with dementia (agitated in evening)
  • Roleplay 3: Family dementia education - Family member (learning communication techniques)

Lesson 6.2: Mental health and emotional support

  • Roleplay 1: Anxiety and adjustment disorders - Resident (panic about being in care home)
  • Roleplay 2: Grief and loss support - Resident (mourning deceased spouse)
  • Roleplay 3: Mental health crisis intervention - Mental health nurse (resident in distress)

Lesson 6.3: End-of-life and palliative care

  • Roleplay 1: Comfort care discussions - Resident (terminally ill, expressing wishes)
  • Roleplay 2: Family bereavement support - Grieving family member (loved one declining)
  • Roleplay 3: Death and dying coordination - Hospice nurse (planning end-of-life care)