Language guide
Italian Customer Service Language Guide
Learn key Italian phrases and vocabulary to effectively communicate in customer service situations.
Vocabulary
Conversations
E
Complaint about a faulty product
A customer is upset about a defective product they purchased and wants a refund or exchange.
J
Assisting a confused customer
A customer is unsure about the different plans available and needs help choosing the right one for their needs.
R
Handling a dissatisfied customer
A customer is dissatisfied with the service received and wants to speak to a manager to escalate their complaint.
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Gemma
Works as product manager in Berlin